Never let a booking ring out again.
knot takes reservations, answers menu and opening-hours questions, handles event enquiries, and confirms every table, on WhatsApp and Instagram, in English or Arabic, while service runs.
reminder scheduled
Full service, phone ringing out.
Friday night rush. Nobody can pick up. The table of eight books the place down the road. Knot builds the agents that clear it, and runs them alongside your team.
62%
of calls to small businesses go unanswered
78%
of guests book with the first place to respond
60s
knot's reply time, even mid-service
Sources: 411 Locals small-business call study (2024); InsideSales.com lead-response research. The 60-second reply time is knot's own commitment.
Agents for restaurants & hospitality.
- 01
Reservations Host
● ready - 02
Enquiry Handler
● ready - 03
Event Coordinator
● ready - 04
Confirmations & Reminders
● scoped - 05
Feedback Collector
● scoped
58
covers tonight
12
tables confirmed
2
events enquiries
- 19:00Table 32 coversconfirmed
- 19:30Table 64 coversconfirmed
- 20:00Party of 88 coversrequested
- 20:30Table 92 coversconfirmed
Each runs in your tone, wired to your stack, with human-in-the-loop where it matters. We map the highest-ROI one first.
The jobs it takes off your plate.
Reservations while you serve
A party of eight asks for Friday 8pm mid-service. knot checks the diary, books and confirms without anyone leaving the pass.
Event enquiries handled
Private-dining and event requests get menus, minimum spends and available dates, then a hold in the diary for your manager to confirm.
Fewer empty tables
Confirmations the day before, and cancelled tables offered out again, keep covers where you planned them.
20:15
Enquiry
20:15
Checked
44s20:16
Confirmed
day before
Reminder sent
Sat 20:00
Seated
The tools you already run. No rip and replace.
Plus your CRM and diary via two-way sync, one audit trail. Missing something? Tell us what you run.
See it in action.
Working demos on the homepage, WhatsApp agent, pipeline, and document drafting. Example data until your systems are live.
Asked on almost every call.
- Can it take bookings during service?
- Yes, that is when it earns its keep. knot answers, checks the diary and confirms while your team stays on the floor.
- What about special requests?
- Dietary notes, occasions, table preferences: captured in the booking and passed to your team. Unusual requests are flagged to a human.
- Does it handle events and private dining?
- It shares menus and minimum spends, checks dates, and places a hold for your events manager to confirm.
- Which channels does it cover?
- WhatsApp and Instagram first, where your guests already are. Story replies and comment-to-DM included.
More in the questions glossary.
[11] contact
Let's talk._
Tell us where your leads come from and how fast they get answered today. We'll show you knot answering one of yours, in your voice, this week. No deck required.