Every question, answered straight.
The questions Dubai agents actually ask before trusting knot with their leads. No spin. Where something is still on the roadmap, we say so.
Yes. knot replies inside 60 seconds, 24/7, whether it is 2am, a Friday or a public holiday. It greets the buyer, answers their question, qualifies them and books the viewing while your team is asleep. By morning you have a scored lead and, often, a booked slot.
Every conversation runs on its own, so a hundred buyers get the same instant, personal reply at the same time. There is no queue and no 'please hold'.
It can re-open a conversation with anyone who has messaged you before, when there is a genuine reason: a new listing that matches what they wanted, a price drop, or a change in status. What it will never do is message a cold contact list it has not spoken to. That is against WhatsApp's rules and it is the fastest way to lose your number. So re-engagement is always warm, relevant and rule-compliant, never a blast.
Once someone messages you, WhatsApp gives you a 24-hour window to reply freely. After that, you can only reach them with a message template that Meta has approved in advance, and only if they contacted you first and have not opted out. knot uses that approved template to reopen the chat, and once they reply, the conversation carries on as normal.
No, because knot only ever answers or re-engages people who messaged you first, and only with approved templates outside the 24-hour window. It never cold-blasts a list, which is the behaviour that gets numbers banned. Protecting your number is built into how it works.
Those are listing portals, not chat apps, so knot connects to them the clean way: a 'message us on WhatsApp' button on your listing. The buyer taps it, the chat opens on WhatsApp where knot lives, and it answers in seconds. This keeps every portal lead inbound and compliant.
Yes. knot gives you a WhatsApp link and QR code you can drop onto a portal listing, your Instagram bio, a property board or an email signature. Anyone who taps it starts a chat with your number, and knot takes it from there.
Yes. knot works across WhatsApp Business and Instagram DM on the same engine, including comment-to-DM and story replies, so a lead who comments on your post or replies to a story is answered exactly like one who messages on WhatsApp.
Yes. Native English and Arabic, detected on the buyer's first message, GCC-grade rather than Google-translate. This was built for Dubai from message one, not bolted on afterwards.
Today knot is bilingual English and Arabic, which covers most of the Dubai market. More languages are a clear next step, and we would rather tell you honestly what it does now than over-promise.
Yes. knot asks the questions that matter, one natural step at a time, and scores every lead HOT, WARM or COLD. Your negotiator only spends time on the ones worth chasing.
Whether they want to buy or rent, area, beds, budget, timeline, and how they are financing, including cash or mortgage, pre-approval and residency. It all lands on the lead card, ready for your team.
It books. knot checks availability, offers real time slots and confirms the viewing in the chat, with no human needed. Your negotiator wakes up to appointments in the diary.
It offers slots from real availability so you are not double-booked, and it sends the buyer a reminder before the viewing so fewer people forget to turn up.
Today knot answers precisely about the listings you have loaded, using only the facts you have approved for each one. Automatically suggesting a similar property from your wider stock is a feature we are building next, not something it does yet, and we will not pretend otherwise.
No. knot only quotes facts you have approved for a listing. If it does not know an answer, it says so and passes the question to your team rather than inventing a figure.
No. knot hands your negotiator a warm, scored, fully-qualified lead with the whole conversation attached. It does the 9pm graft so your team walks into booked viewings. It never negotiates price or closes on its own.
Yes. Take over any thread from your knot portal and the AI stops replying on it at once. Hand it back when you are done and knot picks up where it left off.
Your portal works on a phone, and knot notifies the right agent when a conversation needs a human, with a link straight to the thread. We are making the on-phone takeover experience even smoother.
It speaks in your brand's voice, captured and locked during setup. Give us your three most common buyer questions and we will show you knot answering them as you, before you pay.
A complaint, a legal question, a price negotiation or a simple 'let me speak to someone' hands the thread to your team straight away, and the AI goes quiet on it.
Yes. Every lead, message and event is recorded as the conversation happens, with a full trail. No manual data entry.
Yes. knot connects to Property Finder, HubSpot, Street and more, with two-way sync so leads and their status flow both ways and nothing is typed in twice. It is also a full CRM in its own right, so you can run everything inside your knot portal if you prefer, with one audit trail either way.
Yes, because knot is inbound-first. It answers anyone who messages you and re-engages only with Meta-approved templates. It never cold-blasts a contact list, which is the thing that gets accounts banned. We protect your number.
Your portal shows leads in, leads qualified and viewings booked, with the trail behind each one, so you can see the difference rather than take it on trust. Richer analytics are on the roadmap.
knot is a managed service, not self-serve software. An operations audit starts from AED 12,000. Build sprints run from AED 70,000 to AED 280,000 depending on scope, with finance and compliance work at the higher end. Retainers start from AED 19,000 per month, fixed price after the audit. WhatsApp's per-message fees are passed through transparently as a line item.
Yes. Give us your three most common customer questions and we will show you knot answering them in your brand's voice, before any commitment.
It depends on the build. A single WhatsApp front desk can go live fast. A build that reaches into your CRM, your documents or your diary takes longer to get right, and that is by design, not delay. We scope it during the audit and tell you the plan, and the timeline, before any work starts.
Dubai and the UAE first, with the UK as a fast-follow. Bilingual English and Arabic throughout.
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Tell us where your leads come from and how fast they get answered today. We'll show you knot answering one of yours, in your voice, this week. No deck required.