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THE KNOT JOURNAL

AI, with an
operating manual.

Clear thinking on AI and the work between your tools.
Written for the people making it all happen.

LESS READING. MORE DOING?Explore the Operations Library
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THE STARTING POINT
Buying guidance4 min read

What should your company automate first?

A practical way to find the right first workflow, before you buy another tool.

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Workflow design3 min read

Don’t automate the mess. Find the handover first.

A workflow map can reveal more than another software demonstration.

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Workflow design3 min read

One enquiry. Seven hidden jobs.

The reply is only the beginning. A useful system carries the work through to the next owner.

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Building systems3 min read

The automation demo is the easy part.

What to ask about retries, exceptions and ownership before a workflow goes into production.

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Human control3 min read

What a human approval step should actually do.

A button is not a control. Give the reviewer context, authority and a useful decision.

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Operations3 min read

Your best operator should not be the integration layer.

When one person holds every handover together, the business has an invisible dependency.

Useful by design. Published with care.How we write