Meet Otto. The AI service manager for Dubai workshops.
The money leaks at the service desk, not in the showroom. Otto answers the calls and messages nobody gets to, books the car in, and never lets work start until cost, duration and warranty have gone back to the customer for approval, because UAE consumer law puts a price on skipping that.
reminder scheduled
The leak is at the service desk, not the showroom.
Sales teams got fast. Service did not. The call about a rattle and a due service goes to voicemail, and that car gets booked somewhere else. Knot builds the agents that clear it, and runs them alongside your team.
25%
of service calls end with no appointment set (US study)
23%
of firms never reply to a web enquiry at all
60s
knot's reply time on every enquiry, day or night
Sources: Pied Piper PSI 2026 service study, 4,163 mystery-shop requests, US dealer groups; Oldroyd, McElheran & Elkington, Harvard Business Review 2011, test lead audit of 2,241 US companies. The 60-second reply time is knot's own commitment.
Agents for automotive.
Otto is the one your customers talk to. These are the capabilities behind Otto, and what is actually built today.
- 01● scoped
Otto · AI service manager
Answers the service line, quotes from your menu and books a bay.
- 02● scoped
Work authorisation
Sends the itemised estimate and records the customer's approval before work starts.
- 03● scoped
Job progress
Answers "where is my car" from the job card, so the desk does not have to.
- 04● scoped
Service and registration due
Reads your own records and reminds the customer when something is due.
- 05● scoped
Lapsed customers
Re-opens a conversation with a customer who has not been back.
6
test drives today
8
replied under 60s
11
booked this week
- 10:00Range RoverR. Al Marzouqi
- 14:302022 RangeS. Ibrahim
- 18:002022 Rangeopen
Each runs in your tone, wired to your stack, with human-in-the-loop where it matters. We map the highest-ROI one first.
The jobs it takes off your plate.
First to reply, every time
The 11pm enquiry about the 2022 Range gets an answer in seconds, availability and spec included, while the buyer is still looking at your ad.
Test drives booked
knot qualifies the buyer, books the test drive against your diary, confirms both sides, and sends the reminder before the slot.
Follow-up that happens
After the visit, knot chases politely, relays offers to your salesperson, and keeps the deal moving on your pipeline.
Not seeing your process? These are the jobs we are asked for most in automotive. If the one that costs you time is not here, tell us what we have missed.
Tell us what we have missed23:00
Enquiry
23:00
Answered
41s23:03
Qualified
Thu 18:00
Test drive booked
Fri
Follow-up chased
The tools you already run. No rip and replace.
Anything tagged soon is scoped and not connected yet, so do not plan around it. Plus your CRM and diary via two-way sync, one audit trail. Missing something? Tell us what you run.
See it in action.
Working demos on the homepage, WhatsApp agent, pipeline, and document drafting. Example data until your systems are live.
Asked on almost every call.
- Does it know my stock?
- Yes. knot answers from your inventory feed: availability, spec and price. A sold car stops being offered the moment your list updates.
- Can it book test drives?
- It qualifies the buyer, books against your diary, confirms both sides, and reminds the buyer before the slot.
- What if a buyer wants to negotiate?
- knot relays the offer and brings your salesperson in. It never negotiates price on its own.
- Which channels does it cover?
- WhatsApp Business, where buyers already message you. English and Arabic, detected automatically. Instagram DM is scoped but not connected, so we will not sell you a date for it.
More in the questions glossary.
Banking & finance
Onboarding still runs on email, a checklist and a chase
Real estate
The agent leaves. What the buyer told you goes with them
Salons & barbers
The message arrives while your hands are busy
Clinics & dental
Nobody answers, and the enquiry was already paid for
Restaurants & hospitality
Fewer people are walking in, so every cover counts more
[08] contact
Let's talk._
Tell us where your leads come from and how fast they get answered today. We'll show you knot answering one of yours, in your voice, this week. No deck required.